TQM CONCERNS

Group 2 decided to come up with different concerns pertaining to our Course:

1. Programs/ Activities in HRM

• We talked about the programs of the HRM and we concluded that HRM lacks attention particularly in  programs and activities that would enhance the skills and abilities of the students in different areas of the Hotel and Restaurant Management. Although activities could lead to not focusing on the academics but then, we only want to emphasize that activities such as Baking Contest, Seminars in Food and Beverage, Seminars in Hotels and many more.

2. Facilities

• about the facilities, we observed that the facilities were not that broad enough for the students. Although we’re contented about it but of course we’re thingking of the long term. As graduating student, we were also concerned for the lower batch of HRM. 

3. Providing Market (ingredients for the students)

• About Providing Market, we also suggest that in our kitchen there should have a market.So that the students will not be rushing the supermarkets owr wet markets just to buy ingredients.

Group Officers:

Leader: JM Hermogino

Assistant Leader: Arbie Clare Flores

Secretary: Regine Pamela Legaspi

Treasurer: Nerwin de Guzman

Presentation Director: Raymond Cruz

Members: Jeska Buan and Gu Jia Liang

Group Directory:

Raymond Cruz (Leader)

09353700935

Retourism@yahoo.com

2054 Rizal Ave. Sta. Cruz Manila

Nerwin de Guzman ( Treasurer)

09053336175

nerwin.deguzman03@yahoo.com

Blk 41 Lot 1 Evergreen Village Bayumbong Novaliches, Caloocan City

Arbie Clare Flores (Assistant Leader)

09273813591

bieflores@yahoo.com

#0663 San Agustin Betis Guagua Pampanga

Jeska Buan (member)

09053640348

millerjeskamarie@yahoo.com

1241 Villaruel St. Tondo Manila

JM Hermogino ( Leader)

09275099400

j_hermogino@yahoo.com

G. Tolentino St. Sampaloc Manila

Gu Jia Liang (member)

09162666986

Donnyjialiang@yahoo.com

1396 Narcisa Rizal St. Tondo Manila

Regine Pamela Legaspi ( secretary)

09273109161

rejlegaspi@yahoo.com

20 D F Cruz St. Pasco Ave. Santolan Pasig City

Group Policies:

1. In presenting the powerpoint Raymond Cruz is in-charge.

2. meeting Place: SCHOOL ( pavillion) -nearest place for all

3. Attendance every meeting *There’s a penalty of “merienda for ka-group for every absent.”

4. FUND: collect money for the contribution in printing the drafts and outputs.

5. Every Group member will be given assigned tasks such as as researching and typing. The member should participate in submitting ON-TIME.

6. Late-Comers: incharge of printing the drafts/ outputs.

7. There should be envelope/ folder for the drafts/ outputs.

TQM TOPIC: PROGRAMS and/or ACTIVITIES in HOTEL and RESTAURANT MANGEMENT

TQM TOPIC OUTLINE:

1. Preliminaries

      a. Title Page

      b. Acknowledgment

      c. Table of Contents

2. Content

        Executive Summary

        Introduction

I. Problem Statement

    A. Major Problems

    B. Minor Problems

II. Root Causes

III. Fishbone Diagram

IV. Recommendation and Benefits

V. Implementation Plan

VI. Survey/ Results

3. Appendix

   A. Survey Results

   B. Reference

TQM Paper Outline:

• Powerpoint: designing and editing, Raymond Cruz and Gu Jia Liang
• Researching of data: Jeska Buan, Arbie Flores, Nerwin de Guzman, Regine Legaspi
• Editing of the researched data and information: JM Hermogino

Recommendation and Benefits

 Here’s the researchers recommendation regarding on providing ingredients on HRM

students at present the university doesn’t have a facility to provide the ingredients that

the student needed which is very time consuming they need to go outside just to buy

ingredients that they needed in Super Market.

    Most of the ingredients are available at the wet market which is not a good idea

because most of the students who are buying the ingredients are on their uniform

because they are buying the ingredients during their vacant period to maintain the

freshness of the ingredients so to avoid to get dirty they will just going to buy at Super

Market which will cost them a lot because they can’t ask for a discounts,

     In other Universities  they can provide the ingredients that the students needed

because they  have a facility who can provide them the ingredients that they are looking

student can save more time and avoid going outside the school premises just to buy

the ingredients that they are needed. By providing a mini store it will help also the

University  to be the first choice of the fresh graduate from high school and for those

who are planning to shift on the degree that they are taking. We all know that HRM has

a big population also in the University so the department need to think on  how to

improve the services that they can offer to the HRM students.